To make a complaint customers can email us at: info@energysolutions.co.uk and also customers can call us on 02922749551To raise complaints customers should either email us or call us directly. After that, our company director handles this now with the customer. First, we try to resolve the complaint with the customer and there is a time frame maximum of 8 weeks. If the customer is not happy, with our support, then we ask them to contact Ombudsman services to make a formal complaint. Ombudsman services are impartial and it is free for consumers.Here is the link: https://partners.ombudsman-services.org/our-services/our-process to get all information about ombudsman services. The following are the Ombudsman services contact details: Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF.