• Our third party partners

We collaborate with several third-party partners to offer you price comparison services. When you use our services via these partners, we may collect your personal data in the following situations:

When you are redirected to our website from a third-party partner’s site; and

When third parties share your personal data with us. We rely on these partners to inform you that your data will be shared with us or to include this information in their privacy policies.

Please be aware that we become the controller of your personal data as soon as we receive it whether directly from you or through one of our third-party partners, whichever happens first. For information on how we handle and use your personal data, please review this privacy notice. Additionally, sections 3.1, 3.3, and 3.4 provide more details on how we use your data while delivering our services to you.

Our third party marketing partners

From time to time, we receive personal information from our third-party marketing partners, which may include your name, email address, phone number, and business address. In such cases, we take reasonable measures to ensure that these third parties have collected your data fairly and legally, and where necessary, have obtained your consent to permit us to contact you for marketing purposes. We work with reputable business database providers and take steps to confirm they prioritize protecting your personal data and comply with data protection laws.

If your personal data has been sourced from a third party, we will notify you of the source within a reasonable timeframe and provide you with a copy of this privacy notice.

Our processing of your personal data is based on our legitimate interests to offer and promote our products and services to you.

Subscribing to our marketing

If you are a customer or have made an inquiry about our price comparison services (or services offered under any of our other trading names), you can choose to object or opt out of receiving marketing communications at the point when we collect your personal data, via the link in our Privacy Notice. If you do not opt out, we may contact you through email, SMS, phone, or targeted social media ads to promote products and services relevant to your purchase or inquiry, based on our legitimate interests. Each communication will also include an option to unsubscribe or object to further marketing messages. You can object to these communications at any time by contacting us using the details provided above.

If you are not a customer but interested in our products and services, or if you are an existing customer interested in other offerings (excluding energy-related products and services), you also have the option to object or opt out of receiving marketing materials, updates, reminders, and communications via the link in our Privacy Notice. Should you choose not to opt out, we will collect your contact information (name, postal address, and email) to send you these communications. You have the right to object to receiving these communications at any time by contacting us on the details above.

We use a third-party service provider to manage our email and SMS marketing subscriptions. This provider will only process your data as instructed by us and will not use it for any other purposes.

If you decide you no longer wish to receive marketing communications from us, you can unsubscribe at any time through the unsubscribe link included in our emails or by contacting us using the information above. Even if you unsubscribe, we will keep your email address on a separate secure list to ensure you do not receive future marketing messages from us.

Third party energy brokers

If we assume responsibility for managing your contract from your current energy broker, they will share certain information about you with us. This information may include your name, email address, contact number, and meter number, which we will use as described in section 3.4 above (such as contacting you regarding utility renewals).

When we receive your personal data in this way, we will provide you with a copy of this privacy notice either when we first contact you or, at the latest, within one month of receiving your data. Additionally, we will inform you of the source from which we obtained your personal data.

1. What happens if you do not provide the personal data that we request?

To deliver our services and respond to any questions or complaints you submit through our website, we require certain personal information from you as a contractual necessity. For instance, your contact details are needed to identify you and communicate with you.

If you choose not to provide the necessary information, we will be unable to offer our services or follow up regarding your query or complaint. We make this clear at the time we collect your information.

2. Your data and third parties

We use third parties to provide services to us from time to time. We will share data with them where it is in our legitimate interests for our business administrative needs. A list of third parties that we use and how they process personal data is set out in the table below. Please note that these third parties are located within the UK or the European Economic Area, unless otherwise stated below.

• Energy Suppliers (Gas and Electric):

We share your title, first name, surname, email address, home number, mobile number, and address with energy suppliers. This is done to help you switch suppliers, determine your eligibility for services (ours or theirs), and fulfill any subscriptions you have made, including processing payments, credit referencing, and administering the site. These suppliers act as controllers of your personal data. You’ll be notified which energy supplier receives your data, and should refer to their privacy notice for details on data use and retention. For rights related to your energy provider, contact them directly

• Water Partner and/or Telecoms Partners

We share your title, first name, surname, email address, home number, mobile number, and address with water and/or telecoms partners. This allows for switching services, determining eligibility, and managing subscriptions (including contract fulfillment and administration). These third parties act as data controllers. You will be notified which partner receives your data and should check their privacy notice for more details.

• Price Comparison Service Providers (Waste, Other Services)

Your title, first name, surname, email address, home number, mobile number, and address may be shared with price comparison providers to deliver specific services you request. They act as controllers of your data. Data is shared only with your explicit consent, and you should consult their privacy notices for information on usage and retention.

• Third Party Data Providers

Your meter number, meter serial number, and business address are shared with third-party data providers to confirm meter and consumption details. This ensures pricing accuracy and address validation. These providers are controllers of your data and their privacy notices provide further information.

• Cloud Hosting Service Providers

We share your title, first name, surname, email address, home number, mobile number, business postcode (if it’s your home address), and other personal data you provide. These providers host our servers and data. We are responsible for deleting your personal data from their servers in accordance with sections 3.3 and 3.4 of our policy.

• Telecommunications Provider

Your title, first name, surname, email address, home number, mobile number, business postcode (if it’s your home address), and other provided personal data are shared with our telecommunications provider to manage our call system and record calls. Call recordings are kept for 1 year.

• Email and SMS Platform Providers

We share your title, first name, surname, email address, home number, mobile number, and business postcode (if also your home address) to send you marketing and service messages. Refer to sections 3.3 and 3.4 of our policy for more details.

• Electronic Waste Recycling Service Providers

Your title, first name, surname, email address, home number, mobile number, business postcode (if your home address), IP address, and any other personal data you provide may be included on hardware we dispose of. These providers securely wipe all data before recycling the hardware.

• Energy Ombudsman

If you are an energy microbusiness customer with an unresolved complaint, your title, name, contact information, meter number(s), and any other data related to your complaint will be shared with the Energy Ombudsman. They require this data to issue a decision and are controllers of your information. Refer to their privacy notice for details.

• Google, Facebook and Analytics Providers

We may share your name and email address with analytics providers like Google and Facebook to analyze and improve our services, such as creating “Lookalike Audiences” for marketing. Data is anonymized when possible and held as long as we work with these partners.

3. Disclosure of your information

We generally will not share your personal data except as described in sections 3 and 5 above. However, there may be situations where sharing personal data beyond what is outlined in those sections is necessary. These situations include:

• When we are legally obligated to disclose the information, such as sharing personal data with tax authorities or law enforcement for crime prevention and detection purposes;
• When disclosure is required for legal proceedings, obtaining legal advice, or is essential for establishing, exercising, or defending legal rights;
• When disclosure is needed to protect our interests or the interests of others, such as preventing fraud or managing credit risk;
• When necessary to safeguard your vital interests, for example, if you become ill on our premises and require medical assistance;
• When sharing data with third parties who provide administrative or processing services on our behalf. In these cases, we will ensure the third party protects your personal data to the same standard we do and inform you of any updates to this privacy notice; and
• When disclosing information to a potential buyer of our business or organizational assets.

Unfortunately, transmitting information over the internet is not entirely secure. While we strive to safeguard your personal data, we cannot guarantee its security during transmission to our website or before it reaches us. Any data sent is done so at your own risk. Once we have received your information, we implement strict procedures and security measures—including those mentioned above—to help prevent unauthorized access.

4. Keeping your personal information secure

We understand that you share your personal data with us in trust and expect it to be protected. That’s why we are committed to safeguarding your information. We have implemented internal measures to ensure our systems provide adequate protection for your personal data, including:

• Storing all personal data we manage on servers located within the United Kingdom and the European Economic Area (EEA);
• Enforcing strict access controls, allowing only authorized personnel to access your data on a need-to-know basis, while continuously monitoring such access;
• Using SSL technology to encrypt personal data on our website and during all electronic transactions; and
• When you have a password to access certain parts of our site—whether provided by us or chosen by you—you are responsible for keeping it confidential, along with any related login or user information. We advise you not to share these details with anyone.

Please be aware that internet communication is never entirely secure. While we strive to protect your personal data, we cannot guarantee the security of information transmitted to our website before we receive it. Any data transmission is done at your own risk. Once your information reaches us, we apply strict security protocols and procedures, including the safeguards mentioned above, to help prevent unauthorized access.

5. Transferring Your Personal Data Abroad

Sometimes, we need to transfer your personal data to countries outside the UK and the EEA. These countries may not offer the same level of data protection as the UK or EEA. We will only transfer your personal data outside the UK and EEA if:

• The UK government has determined that the destination country provides an adequate level of data protection (known as an adequacy decision); or
• Appropriate safeguards are in place (such as standard contractual clauses approved by the relevant data protection authority), along with enforceable rights and effective legal remedies for you; or
• A specific legal exception under data protection law applies.

If you would like more information about how your personal data is protected when transferred internationally, please feel free to contact us.

6. Automated Decisions

When you fill out and submit a form on our website to use our price comparison services, we rely on automated decision-making. This means that the decisions are made solely by technology, without any involvement from our employees or other individuals. You will receive quotes from suppliers, which will vary based on the personal information you provide—such as your typical utility bill amount (whether monthly, quarterly, or yearly) and your location within the UK. For instance, if you usually have a high monthly utility bill, this suggests higher usage, and the quotes you receive are likely to be higher compared to someone with lower usage and a smaller bill. You also have the right to object to automated decision-making – please refer to section 10.3(e) below for more details.

7. Your rights

You have certain rights regarding your personal data, and this section provides additional information about those rights as they relate to how we handle your data. It also outlines the situations in which you can exercise these rights. If you need more details about any of your rights, please reach out to us using the contact information provided above.

• Accessing your personal data

We want to ensure you fully understand and feel confident about how we handle your personal data. You may contact us at any time to inquire if we process any personal information about you. If we do hold or use your personal data, you have the right to access it. To do so, we kindly ask that you:

• Submit your access request in writing using the contact details provided above;
• Verify your identity; and
• Be reasonable and fair regarding how frequently you make such requests. (Please note that if your requests are excessive or frequent, we may charge an administrative fee for handling additional requests, and we will inform you before applying any fees.)

Please allow us up to one month from the date we receive your request—or from the date your identity is verified, whichever comes later—to respond.

• Requesting more information

We hope you understand that it’s challenging to cover every possible way we collect and use personal data. We have aimed to be as transparent and clear as possible and will keep this privacy notice updated as our data practices evolve. If you have any questions about how we handle your personal information, we’re happy to provide reassurance by answering your queries or sharing more details. Please feel free to reach out using the contact information above if you need any specific explanations or assistance.

• Additional rights

You also have additional rights that you can exercise as described below. From time to time, we may publish a policy explaining how we handle these requests and what you can expect when exercising your rights. If such a policy is published, we will provide a link here. In some cases, we may ask you to submit your request in writing to the contact details provided above and to verify your identity.

1. You have the right to request correction of any inaccurate personal information we hold about you. We may ask you to provide proof of the correction, such as a recent utility bill for an updated address.
2. You have the right to request deletion of your personal data, but we can only comply if:
3. the data is no longer needed for the purpose it was collected (e.g., to respond to your query);
4. the law requires us to stop collecting, storing, or using your data;

• the data is not necessary for legal claims or proceedings.

1. You have the right to request that we restrict or pause processing your personal data:
2. while we verify its accuracy if you dispute it;
3. if the processing is unlawful but you do not want us to delete the data;

• if we no longer need the data but you require it for legal claims;

1. while we decide if there are overriding reasons to continue processing after you object.
2. You have the right to data portability for information collected from you with your consent or to fulfill a contract. Upon request, we will provide you a copy of this data.
3. You may object to our use of your personal data:
4. when we rely on legitimate interests without overriding grounds to continue;
5. at any time if we use your data for newsletters or direct marketing, in which case we will stop using it for marketing but may use it for other lawful reasons;

• if automated decision-making is used regarding you. If you object, we have a manual process available—contact our call center at 0330 135 8266 to speak with an advisor for services like price comparisons.

1. You can withdraw your consent to processing your personal data at any time. However, this will not affect the legality of processing done before your withdrawal.